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Service Consommateurs HighCo Data[NUMÉRO D'IDENTIFIANT]
OPÉRATION N°
CS 5004
13748 VITROLLES CEDEX
Frequently asked questions
My request has been rejected because documents are missing
It's means that you haven't attached all the requested documents asked in the terms and conditions of participation. In certain cases and within a specific timeframe, you can resend the missing documents. Read the rejection letter carefully and follow the instructions. Your request will be considered one more time.
My request has been rejected because my purchase was before/after the promotion date
It's means that you didn't buy the product or service during the promotion date, so your request has been rejected. N.B It is the date of purchase, and not the date of order that must be respected for this promotion.
My request has been rejected because i sent it after the deadline
Unfortunately , If the proof of post does not fall within the promotion dates. Your participation can't be accepted.
I would like my documents to be resent to me
For security and confidentiality reasons, unfortunately we cannot resend any documents related to participation, whether it is compliant or not.
I don't want to cut off the original barcode of my product
If the original barcode is required as part of the terms and conditions of the promotional offer you wish to participate in, you must send it to us to ensure that your file is in order. Without the barcode, we cannot reimburse you.